Customer Portal

What you can do in this portal

• Log in securely to your customer account
• View, search and filter your orders
• Open each order to see full details
• Track order progress and status
• Accept door designs when they are ready
• View loading and delivery photos
• Open and download order, delivery and Invoice documents
• Submit warranty requests with photos
• Create a new door order
• Request a price check
• Create a parts order
• Manage your device notifications
• Change your password and log out securely

1) Logging in

• Enter your Username and Password
• Click Login
• Use Clear if you want to empty the login boxes

If your account requires a password change, you will need to update it before continuing.

2) Top-right controls

• 📖 How to Use opens this guide
• 🔔 Notifications lets you enable or manage portal notifications
• ⚙️ Notification Settings lets you choose which alerts you want to receive
• 🔑 Password opens the change password window
• 🚪 Logout signs you out of the portal

3) Notifications

• Click the bell button to enable notifications on your device
• Once enabled, use Notification Settings to control what alerts you receive
• These notifications can be used for updates such as order progress or other portal activity, depending on your account settings

4) Changing your password

• Click Password in the top-right corner
• Enter your current password
• Enter your new password
• Confirm the new password
• Click Update Password

Your new password must be at least 8 characters long.

5) Viewing your orders

• After login, your orders appear in the Your Orders section
• Use Refresh to reload the latest order data
• Use Prev and Next to move between pages
• The page indicator shows your current page and total number of pages

6) Searching and filtering orders

You can narrow down your order list using the filters above the orders.

• Use the search box to search by order number, reference, production number, postcode or contact details
• Use Status to show only orders at a certain stage
• Use Date to show recent orders from a selected time range
• Use Clear to reset all filters

7) Understanding order statuses

Each order includes a colour-coded status to help you see progress quickly.

• Ordered – order has been placed
• Confirmed – order details have been confirmed
• Accepted – design has been accepted
• In Production – door is being manufactured
• Finished – production is complete
• Delivered – order has been delivered

8) Opening an order

• Click an order card to expand it
• Click it again to collapse it
• Expanded orders show detailed sections such as Overview, Design, Address and Files

If an order number has not yet been assigned, it may appear as TBC.

9) Accepting a door design

• If a design is ready, you will see an Accept button on the order
• Click it to open the design confirmation window
• Review the design summary carefully
• Click Accept to confirm that production can proceed

Please make sure the design, configuration, sizes and colours are correct before accepting.

10) Viewing photos

• Loading Photos show images taken when the order was loaded
• Delivery Photos show images taken at the delivery point
• Click any photo thumbnail to open the full image in a new tab

11) Viewing and downloading documents

• Order-related files appear inside the order’s file section
• This may include Order Documents, Invoice and Delivery Documents
• Click any document link to open it in a new tab
• You can then save or download it using your browser as normal

12) Submitting a warranty request

• Open the relevant order
• Find the warranty area in the order details
• Click Submit Warranty Request
• Describe the issue clearly
• Upload one or more photos showing the fault
• Click Submit Warranty

The more detail and clear photos you provide, the easier it is to assess your claim.

13) Creating a new door order

• Click Create New Order
• Choose a Category and Style
• Select the Panel Type and Frame Type
• Complete your Setup options such as config, lock, window and hinge
• Enter your sizes and choose the correct size mode and units
• Select door and frame colours
• Add reference, quantity and any extra information
• Add any extra parts if required
• Choose a saved address or enter a new address
• Click Save Order

Images shown during style selection are for guidance only.

14) Using saved or new addresses

• When creating a new order or parts order, you can choose Use Saved Address or Add New Address
• Saved addresses let you select an address already stored on your account
• New address mode lets you enter contact details, postcode, address lines, town, county, phone number and email

15) Requesting a price check

• Click Price Check from the orders area
• Use this when you want pricing information without placing a full order immediately
• Complete the details requested in the price check flow

16) Creating a parts order

• Click Parts Order
• Browse available parts by group or use the search box
• Add parts to your cart and adjust quantities as needed
• Choose a saved address or enter a new address
• Review the cart on the right-hand side
• Click Submit Parts Order when ready

17) Refreshing data

• Use Refresh in the main orders area to reload orders
• Use Refresh inside the parts modal to reload available parts

18) Logging out

• Click Logout in the top-right corner when you are finished
• This securely signs you out of the customer portal